Chennai-based Uniphore launches speech analytics software for contact centres – Firstpost

Speech analytics is the next big disruptive modern technology and our most current product auMina will certainly revolutionise the whole ecological community by enhancing the reaction high quality and also client fulfillment of the get in touch with centre considerably,” claimed Umesh Sachdev, co-founder and also Chief Executive Officer, Uniphore Software program Units.

“With the implementation of auMina’s cloud based solution, users can delight in venture course option at reduced expenses.

Chennai-based speech acknowledgment options company Uniphore Software Equipment has introduced version 2.0 of its speech analytics software remedy, auMina.

The remedy turns on get in touch with centres drive important company goals by analyzing alreadying existing speech information to recognize trends, predict outcomes as well as suggest company process enhancements.

auMina is a speech analytics software solution that gives real-time workable business insights, measuring and also continually enhancing agents’ expertise, demeanor, sales abilities and adherence to processes as well as plans.

“I am thrilled with the sort of reaction we have observed today from the noteworthy CEO’s, CXO’s, CIO’s and sector juggernauts. It additionally supplies a real tangible return on assets as well as equips companies with the capability to properly determine, evaluate, anticipate as well as correct company issues in the shortest feasible time,” the firm stated.

auMina supports over 25 Indian and also global languages.